📄 NELSON PLANT GUY — PRIVACY POLICY

Last updated: October 24, 2025 (Updated for SMS & Mobile Compliance)

This Privacy Policy describes how Nelson Plant Guy (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from nelsonplantguy.co.nz (the “Site”), use our mobile app, subscribe to our marketing communications, or otherwise interact with our Services.

By accessing our Services, you agree to the collection and use of your information in accordance with this Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal updates, or operational requirements. Revisions will be posted on this page with an updated “Last updated” date.

2. Information We Collect
2.1 Information You Provide Directly

This may include:

Contact details: name, email address, phone number, shipping/billing address.

Order information: items purchased, payment confirmation, delivery details.

Account details: username, password (encrypted), loyalty account data, gift cards, referrals, rewards.

Shopping activity: wishlist items, reviews, referrals, loyalty points, saved carts.

Customer support communications: messages sent through our Site, app, or social media.

Some features require specific information to function. If you choose not to provide it, certain Services may not be available.

2.2 Information Collected Automatically

We automatically collect certain data through cookies, pixels, tags, and similar technologies (“Cookies”), including:

Device type, browser, and operating system

IP address and general location

Pages viewed, time spent on pages, and navigation paths

Cart contents and checkout behaviour

Interaction with emails or SMS (e.g. opens/clicks)

Cookies help improve your experience, provide analytics, and enable personalised features.

2.3 Information from Third Parties

We may receive information from:

Shopify, which powers our online store

Payment processors, who securely process your payments

Klaviyo, which manages our email and SMS communications

Marketing and advertising partners

Shipping and fulfilment providers

All third-party providers process your data according to their own privacy policies.

3. How We Use Your Information
3.1 Providing Products & Services

We use your information to:

Process and fulfil orders

Manage your account and loyalty profile

Provide transactional updates (email/SMS)

Handle returns, exchanges, and support requests

Deliver app features and personalised content

3.2 Marketing & Advertising

We may use your information to:

Send promotions via email, SMS, or in-app notifications (with consent)

Display personalised offers on our Site or app

Improve advertising performance through analytics and preferences

You may opt out at any time — see Section 11.

3.3 Security & Fraud Prevention

We use your information to detect and prevent:

Fraudulent orders

Malicious activity

Unauthorised account access

Please keep your login credentials secure.

3.4 Service Improvement

We analyse usage data to improve website functionality, app performance, and customer experience.

4. Cookies

We use Cookies to:

Operate core functionality

Remember your preferences

Track shopping cart behaviour

Analyse usage patterns

Enable personalised recommendations

You may disable Cookies via your browser, but some features may not function correctly.

Shopify’s cookie list: https://www.shopify.com/legal/cookies

5. SMS & Mobile Messaging Compliance
5.1 How We Collect SMS Data

We collect your phone number and SMS marketing consent through:

Checkout fields

Website forms and pop-ups

Mobile app onboarding

Text-to-join campaigns

Klaviyo-managed sign-up units

You will only receive SMS messages if you have explicitly opted in.

5.2 How We Use SMS Information

Your SMS data may be used to send:

Promotions and special offers

VIP alerts

Restock notifications

Cart reminders

Order updates and delivery notices

Customer service responses

We do not sell or misuse SMS data.

5.3 SMS Abandoned Cart Disclosure

We use cookies and tracking technologies to identify when you have added products to your cart and whether the purchase was completed.

Nelson Plant Guy’s website and app use cookies to help track items in your cart, including when a cart is abandoned. This information is used to determine when to send cart reminder messages via SMS.

Abandoned cart SMS messages are only sent to users who have opted in to receive SMS marketing or transactional alerts.

5.4 SMS Opt-In Data Protection

If our Privacy Policy mentions data sharing with third parties, this does not include SMS opt-in information.

“The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

Your SMS consent is strictly protected.

5.5 Location Tracking & Location-Based Services

If enabled in the app or website, location data may be collected to:

Display relevant shipping options

Detect regional promotions

Personalise product availability

Location tracking is never activated without your device-level permission, and may be disabled at any time.

6. Mobile Terms & Conditions

By opting into Nelson Plant Guy SMS communications, you agree to the following:

You consent to receive recurring SMS messages from Nelson Plant Guy.

Message frequency varies based on your activity, purchases, and preferences.

Message and data rates may apply.

You may opt out at any time by replying STOP to any text.

For assistance, reply HELP or contact us at support@nelsonplantguy.com
.

SMS delivery may be delayed or disrupted by your mobile carrier.

Carriers are not liable for delayed or undelivered messages.

Your consent is not a condition of purchasing any product or service.

7. How We Disclose Personal Information

We may disclose your information to:

Service providers (Shopify, Klaviyo, payment processors, shipping providers, analytics platforms)

Marketing partners who support ad delivery

Affiliates and contractors

Government or legal authorities, if required by law

Parties involved in business transactions, such as mergers or asset transfers

We never sell personal information or sensitive data.

SMS opt-in data is never shared — see Section 5.4.

8. User-Generated Content

Reviews and submissions you post publicly can be viewed by others. We are not responsible for third-party use of publicly available information.

9. Third-Party Links

Our Site and app may contain links to third-party websites. We are not responsible for their privacy practices.

10. Children’s Data

We do not knowingly collect data from children. If a child has provided data, contact us and we will delete it.

11. Your Rights

Depending on your location, you may have the right to:

Access your personal information

Request correction or deletion

Request data portability

Restrict processing

Withdraw consent

Opt out of marketing communications

You can opt out of emails via the “unsubscribe” link.
You can opt out of SMS by replying STOP.

We may need to verify your identity before processing requests.

12. International Data Transfers

Your information may be processed outside of New Zealand, including by Shopify and other service providers. We use legally recognised transfer mechanisms to protect your information.

13. Security & Retention

We maintain reasonable security measures, but no system is completely secure. We retain data only as long as necessary for the purposes described in this Policy.

14. Complaints

If you have concerns, contact us using the details below. You may also have the right to lodge a complaint with a local data authority.

15. Contact Us

For privacy-related enquiries or to exercise your rights:

📧 nelsonplantguy@gmail.com

📍 30 Greenwood Street, Motueka, TAS 7120, New Zealand